Terms and Conditions

Turkey Istanbul Tour Booking Conditions
All bookings with Neopolis Travel are subject to our Booking Conditions. They are available in full here for your information and should be read before making an online booking.
Website Conditions There are a number of conditions about how you use our website. These
conditions are published here for your information.
Booking Conditions
Your contract
Your contract is with Neopolis Travel, a member of TURSAB with membership
number 10735 The following Terms shall have the meanings set out below when used in these
Booking Conditions:
‘We’,
‘Our’,
‘Us’,
‘Turkey Istanbul Tour ‘
‘Neopolis Travel’
means Neopolis Travel (Acropol Travel Turizm ve Tur. San. Tic. Ltd. Şti.)
‘Holiday’ means the Holiday booked by you or any person on your behalf.
‘Force
Majeure’
means any circumstances which are unusual and/or unforeseeable which are beyond the
control not have been avoided even if all due care had been exercised, including (but not
limited to) wa
unrest; government action; industrial dispute; natural or other disaster; nuclear incident; terror
flood; drought; re-scheduling or cancellation of flights or alteration of the airline or aircraft ty
transportation and all similar events outside our control.
‘Major
Change’
includes the following when made before departure:
a. A change of resort area for the whole or a major part of your holiday,
b. A change of accommodation to that of a lower official classification for the whole or a
majo
c. A change of UK departure airport (excluding change of London Airports),
d. A change of outward departure time or overall length of your holiday of twelve or more
hou
‘Package’ means a package as defined in the Package Travel, Package Holidays and Package
Tours Reg
These conditions apply to all Holidays and govern your relationship with Turkey Istanbul Tour.
Please read them carefully before making a booking.
1. Your Holiday Contract
When a booking is made, the ‘lead name’ on the booking guarantees that he or
she has the authority to accept and does accept on behalf of the party the terms
of these booking conditions. After we receive your booking and all appropriate
payments, if the arrangements you wish to book are available, we will issue a
confirmation invoice. A binding agreement will come into existence between us
when we dispatch this invoice to the ‘lead name. This contract is governed by
Turkish Law, and the jurisdiction of the Turkish Courts.
It is important to check the details on your invoice when you get it, or if booking
late at the time of booking, that all the details are exactly as you requested. In
the event of any discrepancy, please contact us immediately as it may not be
possible to make changes or corrections later.
Once you have made your booking, then any amendments to the booking or to
your Travel Arrangements (which are subject to clause 8 below) will be subject to
these Booking Conditions which will apply to that amendment immediately upon
the amendment being confirmed.
These Booking Conditions apply equally to all members of your party named in
the booking. Where the lead name on the booking is booking on behalf of other
persons, it is your responsibility to ensure that these Booking Conditions are
brought to their attention and that they are familiar with them. We are entitled to
assume that all members of your party have read these Booking Conditions. Any
reference to you or your shall be deemed to include all named persons on the
booking.
Only we, the lead name on the booking and any other persons in your party and
whose names appear on the booking shall have any rights to enforce these
Booking Conditions.
The lead name who makes and pays for the booking must be at least 18 years
old.
2. Website accuracy
Although Turkey Istanbul Tour make every effort to ensure the accuracy of the website
information and pricing, regrettably errors do occasionally occur. You must
therefore ensure you check the price and all other details of your chosen
arrangements with us at the time of booking.
3. Passports, visas, health requirements and travel documents
It is your responsibility to ensure that you are in possession of all necessary travel
and health documents before departure and for ensuring that you meet any
foreign entry requirements. A full and valid passport is required for destinations
we feature (including children) and Visas (transit, business, tourist or otherwise)
may be required for some destinations and depending on the passport you hold.
Requirements may change and the length of time it is likely to take to obtain the
appropriate passports and visas will vary. It is your responsibility to check the up
to date position and you should make any applications for passports and/or visas
in good time before your departure. Turkey Istanbul Tour accepts no liability if you or any
member of your party are refused entry into any country due to failure to hold
the correct passport, visa and/or other travel documentation required by any
airline, authority or country you are visiting or transiting through (whether or not
you are required to leave the aircraft) including but not limited to a valid ESTA as
referred to in the clause below You are advised to check up to date information on your
passport requirements.
If you or any member of your party must check passport and visa requirements
with your relevant Embassy, consulate for information on visa and passport
requirements relevant to your Travel Arrangements. The consulate or Embassy in
the destination(s) in which you are intending to travel, prior to booking. Turkey Istanbul Tour
has no special knowledge or expertise regarding foreign entry requirements or
travel documents. We recommend that you review travel warnings,
announcements, prohibitions and advisory notices issued by all relevant
governments regularly prior to your departure. Some destinations may require a
letter of authority if children are not accompanied by both legal guardians. Please
check with the authorities in the relevant destination if this applies.
USA – Travel Authorisation (ESTA)
It is mandatory for anyone travelling to or transferring through the US under the
Visa Waiver Program, to obtain approval to travel no later than 72 hours prior to
travel by completing an online process ESTA (Electronic System for Travel
Authorisation) scheme. The cost of an ESTA is currently approximately $14 per
person and can be obtained by visiting https://esta.cbp.dhs.gov or the Visit USA
Website at www.visitusa.org.uk where further information on the scheme and the
up to date fee can also be found. Once completed and approved, the ESTA
application is valid for two years and allows multiple visits without the need to
reapply. Failure to obtain an ESTA could result in the passenger being denied
boarding by the airline.
Health Requirements
You should consult your doctor for current recommendations and information on
inoculations or vaccinations before you depart relevant to the destination you will
be visiting or transiting through during your trip. It is your responsibility to ensure
that you are fit to travel and meet all health entry requirements, obtain
recommended inoculations, vaccinations take all recommended medication and
follow all medical advice before departure. For medical advice regarding all
destinations you intend to visit or transit through during your trip you should
consult your doctor and the Department of Health s website in advance. We
recommend that you take evidence of your up to date inoculations or
vaccinations with you when travelling as it may be required for entry into a
country or destination. Turkey Istanbul Tour shall not be liable if you are refused entry into
any country or destination because you cannot show that you have received all
required inoculations or vaccinations or because you do not satisfy the health
requirements of any destination.
Travel to certain destinations may involve greater risk than others. You are
strongly recommended to review any travel warnings, prohibitions,
announcements or advisories issued or updated by The Foreign and
Commonwealth Office Travel Advice Unit prior to booking your international
travel arrangements and regularly prior to departure.
4. Insurance
We consider adequate travel insurance to be essential and we strongly advise you
and all members of your party to obtain it prior to departure for the full period of
your trip booked. It is your responsibility to ensure that the insurance policy you
purchase is suitable, covers your requirements (including but not limited to health
requirements and car hire requirements) and is adequate for your particular needs
and Travel Arrangements. Please read and take it with you on holiday.
5. Your financial protection
We provide full financial protection for our package holidays, by way of our
TURSAB Licence number 10735. When you buy an ATOL protected flight or flight
inclusive holiday from us you will receive an ATOL Certificate. This lists what is
financially protected, where you can get information on what this means for you
and who to contact if things go wrong. We will provide you with the services
listed on the ATOL Certificate (or a suitable alternative). In some cases, where we
aren t able do so for reasons of insolvency, an alternative ATOL holder may
provide you with the services you have bought or a suitable alternative (at no
extra cost to you). You agree to accept that in those circumstances the alternative
ATOL holder will perform those obligations and you agree to pay any money
outstanding to be paid by you under your contract to that alternative ATOL
holder. However, you also agree that in some cases it will not be possible to
appoint an alternative ATOL holder, in which case you will be entitled to make a
claim under the ATOL scheme (or your credit card issuer where applicable). If we
are unable to provide the services listed (or a suitable alternative, through an
alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of
the Air Travel Trust may make a payment to (or confer a benefit on) you under
the ATOL scheme. You agree that in return for such a payment or benefit you
assign absolutely to those Trustees any claims which you have or may have
arising out of or relating to the non-provision of the services, including any claim
against us, the travel agent (or your credit card issuer where applicable). You also
agree that any such claims may be re-assigned to another body, if that other
body has paid sums you have claimed under the ATOL scheme. If you book
arrangements other than a package holiday (e.g. excluding accommodation), the
financial protection referred to above does not apply.
6. Paying for your holiday
In order to confirm your chosen arrangements, you must pay a non-refundable
deposit, which may be higher than the standard deposit to secure specific types
of airline tickets, tours, cruises etc, and this will be confirmed to you at time of
booking. (If booking within 12 weeks of departure full payment will be required
by credit card or debit card.) The balance of the cost of your arrangements
(including any surcharge where applicable) is due not less than 12 weeks prior to
departure. If we do not receive this balance in full and on time, we reserve the
right to treat your booking as cancelled by you in which case the cancellation
charges set out in clause 9 will become payable.
We accept payment by credit card and debit card
Credit Card Fraud Contingency:
If you do not supply the correct credit or debit card billing address and/or
cardholder information, the issue of your tickets may be delayed and the overall
cost may increase. We reserve the right to cancel your holiday if payment is
declined or if you have supplied incorrect credit card information. We also reserve
the right to do random checks (including the electoral roll) in order to minimise
credit card fraud. As a result of this, before issuing tickets we may require you to
provide us with a fax or postal copy of proof of address, a copy of your credit
card and a recent statement.
7. Your Holiday Price
7.1 Turkey Istanbul Tour endeavours to ensure that the most up to date and correct prices
are shown on our website (our newsletters indicate a guide price) Turkey Istanbul Tour
reserves the right to raise or lower their prices at any time. Occasionally, an
incorrect price may be shown, due to an error. When Turkey Istanbul Tour become aware of
any such error, we will endeavour to notify you at the time of booking (if we are
then aware of the mistake) or as soon as reasonably possible. We reserve the
right to cancel the booking if you do not wish to accept the price which is
actually applicable to the holiday.
Price changes
7.2 For Packages, changes in fees (including but not limited to transportation
costs, fuel costs, dues, taxes, fees such as landing taxes or
embarkation/disembarkation fees at ports/airports and exchange rates) and
services mean that the price of your Travel Arrangements (or any part of them)
may change after you have booked your Travel Arrangements. However, there will
be no change to the cost of your Travel Arrangements within 45 days of
departure.
7.3 In relation to the price of Packages, we will absorb, and you will not be
charged for any increase equivalent to up to 2% of the price of your total Travel
Arrangements, which excludes insurance premiums and any amendment charges.
You will be charged for the amount over and above that, plus an administration
charge of TL 50.00 per person. If this means that you have to pay an increase of
more than 10% of the price of your total Travel Arrangements (excluding
insurance premiums and amendments charges), you will have the option of
accepting a change to another holiday if we are able to offer one (if this is of
equivalent or higher quality, you will not have to pay more but if it is of lower
quality you will be refunded the difference in price), or cancelling and receiving a
full refund of monies paid, except for any amendment charges and cancellation
charges already incurred. We will consider at our discretion an appropriate refund
of insurance premiums paid if you can show that you are unable to transfer or
reuse your policy. Should you decide to cancel due to a price increase of more
than 15%, you must exercise your right to do so within 14 days from the issue
date printed on your invoice.
7.4 Should the price of your Travel Arrangements go down due to the changes
mentioned in clause 7.2 above, by more than 2% of the total cost of your Travel
Arrangements, then any refund due will be paid to you. However, please note
that Travel Arrangements are not always purchased in local currency and some
apparent changes have no impact on the price of your Travel Arrangements due
to contractual and other protections in place.
8. If You Change Your Booking
If, after our confirmation invoice has been issued, you wish to change your travel
arrangements in any way, we will do our utmost to make these changes, but it
may not always be possible. Any request for changes to be made must be from
the ‘lead name’ on the booking. You will be asked to pay an administration
charge of Euro 50 per person and any further cost we incur in making this
alteration. In cases where the administration charges made by our Suppliers are
higher we reserve the right to pass on such charges to you.
You are permitted (under the Regulations) to transfer individuals names, if any
named person on a booking is prevented from travelling as a result of illness, the
death of a close relative, jury service or other significant reason. Subject to receipt
of satisfactory evidence of such reason we will at our discretion agree to that
named individual s booking being transferred to another person, which will be
subject to the amendment fee of Euro 50 per person and any additional charges
made by any Supplier being paid by you. We will advise you of these charges at
the time of your request. Any changes of the individuals named in the booking
are conditional on the substitute individual accepting these Booking Conditions
and otherwise satisfying all the conditions applicable to the Package. Name
change requests within 48 hours of the date of departure cannot be guaranteed.
As most airlines do not permit name changes after tickets have been issued for
any reason, these charges are likely to be the full cost of the flight. If you request
to change all names on a booking, this will be considered as a cancellation and
new booking and full cancellation charges will apply.
You should be aware that these costs could increase the closer to the departure
date that changes are made. Only one change of departure date, per booking
may be permitted. Any change in departure date will be treated as a cancellation
and full cancellation charges will apply. You will be asked to pay an admin fee of
Euro 50 per person and a new deposit per person to secure the new departure
date. Any further changes may be treated as a cancellation by you and result in
cancellation charges being applied.
Note: Certain arrangements may not be amended after they have been
confirmed and any alteration could incur a cancellation charge of up to 100%
of that part of the arrangements. In some cases, any changes made may
mean you having to pay for the cancelled arrangements and purchasing new
ones at full cost.
9. If You Cancel Your Holiday
You, or any member of your party, may cancel your travel arrangements at any
time. Written notification by mail, fax or email from the ‘lead name’ on the
booking must be received at our offices. Since we incur costs in cancelling your
travel arrangements, you will have to pay the applicable cancellation shown in the
grid below.
Note: if the reason for your cancellation is covered under the terms of your
insurance policy, you may be able to reclaim these charges from your insurance
company.
Period before departure within which notice of cancellation is receive by us in writing
More than 84 days
57-84 days
37-56 days
22-36 days
7-21 days
Less than 7 days
*In some cases the deposit may be a higher amount to secure your arrangements, this will be
non-refundable the cancellation charges above
Our cancellation charges are a percentage of the total holiday cost, not
including your insurance premium which is non-refundable. These charges are
based on how many days before your departure we receive your cancellation
notice and not when your correspondence was sent to us. Please note that any
amendment charges are non-refundable. For insurance premiums you should
refer to your insurance provider’s cancellation policy.
Please note: If you have booked a Cruise, any cancellation or amendments
(including name changes) will incur the following charges an additional charge to
the amendment or cancellation charges stated above, in line with the relevant
cruise line’s charges.
Please note that, in the case of cancellation after receipt of documents, no refund
will be given unless unused tickets are returned to us.
Please note, if only some members of your party cancel, in addition to incurring
the applicable cancellation charges, we will recalculate the holiday cost for the
remaining travellers. You may have to pay the extra room charges such as single
room supplements.
*In cases where cancellation charges made by our suppliers are higher than the
cost of the deposit, we may pass the charge on to you. Please ask for full details
and we will notify you of the specific charges applicable to your booking.
After departure no refund will be made on any part-used components of your
holiday (e.g. unused flights, unused car hire or as a result of early check-out) You
will be charged 100% of the price of all part- used components.
All amendment or cancellation charges become payable by you immediately upon
confirmation of the amendment or cancellation
Note: Certain arrangements may not be cancelled after they have been
confirmed and any cancellation could incur a cancellation charge of up to
100% of that part of the arrangements.
10. If We Change or Cancel Your Holiday
We begin planning the arrangements we offer many months in advance and so
we reserve the right to make changes to and correct errors in holiday details both
before and after bookings have been confirmed. We must also reserve the right
to cancel confirmed bookings at any time. For example, if the minimum number
of clients required for a particular travel arrangement is not reached we may have
to cancel it.
Most changes are minor but occasionally, we may have to make a Major Change.
If we have to make a Major Change or cancel, we will tell you as soon as possible
and if there is time to do so before departure, we will offer you the choice of the
following options:
(for Major Changes) accepting the changed arrangements or
Purchasing alternative arrangements from us, of a similar standard to those
originally booked if available (if the chosen alternative is less expensive than your
original one, we will refund the difference but if it is more expensive, we will ask
you to pay the difference) or
Cancelling or accepting the cancellation in which case you will receive a full and
quick refund of all monies you have paid to us.
However, we will not cancel your confirmed booking 12 weeks or less before
departure except for reasons of “Force Majeure” (as explained above) or failure by
you to make full payment on time.
Due to the unpredictability of Force Majeure events we shall not be liable for any
changes either before departure or during the holiday, which in our opinion are
necessary to protect your safety. In this event, we will offer you suitable
alternative arrangements, or, if you do not travel, return the monies you have
paid us but we will not pay you compensation.
In all cases, except where the Major Change arises due to reasons of Force
Majeure and subject to the exceptions below, we will pay you the following
compensation as detailed below:
These scales are based on how many days before your booked holiday, departure date, we
notify you of a
major change.
Period before departure when a major change is notified
More than 84 days
29-84 days
15-28 days
7-14 days
Less than 7 days
Please note that the above payments are per full fare-paying passenger
(excluding infants). For children invoiced at reduced rates, compensation will be
paid on a pro-rata basis of the adult rate.
We will not pay you compensation and the above options will not be available if
we make a minor change or cancel as a result of your failure to make full
payment on time. We regret we cannot pay any expenses, costs or losses incurred
by you as a result of any change or cancellation.
We will not pay you compensation where we make a Major Change or cancel
more than 12 weeks before departure or in the event of Force Majeure.
Very rarely, we may be forced by Force Majeure to change or terminate your
arrangements after departure. If this situation does occur, we regret we will be
unable to make any refunds (unless we obtain any from our suppliers), pay you
compensation or meet any costs or expenses you incur as a result.
11. Flight
Under EU Law, you have rights in some circumstances to refunds and/or
compensation from the airline in cases of denied boarding, cancellation or delay
to flights. Full details of these rights will be publicised at EU airports and will also
be available from airlines. Reimbursement in such cases is the responsibility of the
airline and will not automatically entitle you to a refund of your holiday price
from us. Your rights to a refund and/or compensation from us are set out in
clause 10.
If you are delayed for a reason other than Force Majeure and in respect of the
main flights included in your Holiday, if the delay exceeds 4 hours we will ensure
that you receive light refreshments from the airline; if it exceeds 6 hours, you will
receive a main meal and in the event of a longer delay, wherever possible, you
will receive meals and accommodation appropriate for the time of day
We are not always in a position at the time of booking to confirm the carrier(s),
aircraft type and flight timings which will be used in connection with your flight.
Where we are only able to inform you of the likely carrier(s) at the time of
booking, we shall inform you of the identity of the actual carrier(s) or any change
in the identity of the actual carrier(s) as soon as we become aware of this. The
carrier(s), flight timings and types of aircraft shown in this website and detailed on
your confirmation invoice are for guidance only and are subject to alteration and
confirmation. The latest timings will be shown on your tickets which will be
despatched to you approximately two weeks before departure. You must
accordingly check your tickets very carefully immediately on receipt to ensure you
have the correct flight times. It is possible that flight times may be changed even
after tickets have been despatched – we will contact you as soon as possible if
this occurs. Any change in the identity of the carrier(s), flight timings, and/or
aircraft type will not entitle you to cancel or change to other arrangements
without paying our normal charges.
This website is our responsibility, as your tour operator. It is not issued on behalf
of, and does not commit the airlines mentioned herein or any airline whose
services are used in the course of your travel arrangements.
Please note that, in accordance with Air Navigation Orders, in order to qualify for
infant status, a child must be under 2 years of age on the day of its return flight.
Please note the existence of a ‘community list’ (available for inspection
at http://ec.europa.eu/transport/air-ban/list_en.htmdetailing air carriers that are
subject to an operating ban with the EU Community.
12. Behaviour
When you book a Holiday with Turkey Istanbul Tour you accept responsibility for the proper
conduct for yourself and your party whilst on Holiday. If we or any other person
in authority or any Supplier of any service is of the reasonable opinion that you
or any member of your party is behaving in such a way as to cause or be likely to
cause danger or upset to any other person or damage to property, we will be
entitled to terminate the holiday of the person(s) concerned with immediate
effect. The person(s) concerned will be required to leave the aircraft,
accommodation or other service and shall not be permitted to travel or reside in
the travel arrangement booked and we will have no further responsibility to you
or them including any return travel arrangements. No refunds will be made and
we will not pay any expenses or costs incurred as a result of the termination. You
will be responsible for making full payment for any damage or loss caused by you
or any member of your party during your time away. Payment must be paid
direct at the time the damage or loss was caused to the service supplier
concerned failing which, you will be responsible for meeting any claims
subsequently made against us (together with our and the other party’s full legal
costs) as a result of your actions. If we incur any expenses as a result of your
behaviour you shall fully compensate us for that expense on demand
You should be aware that some Suppliers may authorise or charge your payment
card at check-in as a deposit for any incidentals such as room service, telephone
calls or other hotel services or for damage or incidents occurring during your stay.
Some Suppliers may require a cash deposit upon check-in for customers who do
not have a payment card. The amount authorised or charged can vary
considerably depending on the Supplier and/or the destination. It is your
responsibility to ensure sufficient funds or credit are available to cover the
amount required by the Supplier. Neopolis Travel is not responsible for setting the
amount of any deposit required and if you have any queries you should contact
the Supplier prior to departure.
13. If You Have a Complaint
In the unlikely event that you have any reason to complain or experience any
problems with your holiday arrangements whilst away, you must immediately
inform our representative and the supplier of the service(s) in question and
complete a report form whilst in resort. Most problems or complaints can be
resolved while you are away, however if not resolved, please call us on +90 (530)
117 45 85, email us at info@turkeyistanbultour.com or write to Customer
Relations Department at Turkey Istanbul Tour, Cumhuriyet Mah. Candan Tarhan Bulv. NO:15/37 Kusadasi
Aydin – Turkey, Turkey within 10 days of your return from your tour
giving your booking reference and full details of your complaint and all other
relevant information. Please keep your letter concise and to the point. This will
assist us to quickly identify your concerns and speed up our response to you.
Please also see clause 14 below on ABTA.
If this procedure is not followed we will not have the opportunity to
investigate and rectify your complaint whilst in resort and this may affect
your rights under this contract.
14. What Happens to Complaints
We are a Member of TURSAB, membership number 10735. We are obliged to
maintain a high standard of service to you by TURSAB’s Code of Conduct. If we
can t resolve your complaint, go to www.abta.com to use ABTA s simple
procedure. Further information on the Code and ABTA s assistance in resolving
disputes can be found on www.tursab.org.tr
15. Our Liability to You
(1) In respect of Packages We promise that your Holiday arrangements will be
made, performed or provided with reasonable skill and care. This means that we
will accept responsibility if, for example, you suffer death or personal injury or
your contracted arrangements are not provided as promised or prove deficient as
a result of the failure of ourselves, our employees, agents or suppliers to use
reasonable skill and care in making, performing or providing your arrangements.
Further, we will be responsible for what our employees, agents and suppliers do
or do not do if they were at the time acting within the course of their
employment or carrying out work we had asked them to do.
(2) In respect of other arrangements We promise to use reasonable skill and
care in the performance of our contractual obligations, subject to and in
accordance with these Booking Conditions. Our contractual obligations consist of
using our reasonable skill and care in making your booking and arranging your
accommodation/car hire/ flight/tour and hot air balloon tour as well as using our
reasonable skill and care in choosing our suppliers.
(3) In respect of Packages and other arrangements
We will not be responsible for any injury, illness, death, loss, damage, expense,
cost or other claim of any description whatsoever which results from:
The act(s) and/or omission(s) of the person(s) affected or any member(s) of their
party or
The act(s) and/or omission(s) of a third party not connected with the provision of
your arrangements and which were unforeseeable or unavoidable or
Force Majeure as defined above.
(4) Except as specifically set out in these conditions, we will not accept any
further or different liability than the Package Travel, Package Tours and Package
Holidays Regulations impose. It is your responsibility to show that reasonable skill
and care has not been used if you wish to make a claim against us.
(5) Where any claim or part of a claim (including those involving death or
personal injury) concerns or is based on any travel arrangements (including the
process of getting on and/or off the transport concerned) provided by any air,
sea, rail or road carrier or any stay in a hotel, the maximum amount of
compensation we will have to pay you will be limited. The most we will have to
pay you for that claim or that part of a claim if we are found liable to you on any
basis is the most the carrier or hotel keeper concerned would have to pay under
the international convention or regulation which applies to the travel
arrangements or hotel stay in question (for example, the Montreal Convention as
amended for international travel by air and/or for airlines with an operating
licence granted by an EU country, the EU Regulation on Air Carrier Liability for
national and international travel by air, the Athens convention for international
travel by sea). Where a carrier or hotel would not be obliged to make any
payment to you under the applicable International Convention or Regulation in
respect of a claim or part of a claim, we will not be obliged to make a payment
to you for that claim or part of the claim. When making any payment, we are
entitled to deduct any money which you have received or are entitled to receive
from the transport provider or hotelier for the complaint or claim in question.
Copies of the applicable international conventions and regulations are available
from us on request. In any circumstances in which the carrier is liable to you by
virtue of the Denied Boarding Regulation 2004, any liability we may have to you
under our contract with you, arising out of the same facts, is limited to the
remedies provided under the Regulation as if (for this purpose only) we were a
carrier; any sums you receive from the carrier will be deducted from any amount
due from ourselves.
(6) Local Excursions/Activities/Events
We will not accept responsibility for services or facilities which do not form part
of our agreement or where they are not advertised in our website. For example,
any excursion you book whilst away, or any service or facility which your hotel or
any other supplier agrees to provide for you. Excursions, tours, activities or other
events that you may choose to book or pay for through our concierge service or
whilst you are on holiday (“Local Events”) are not part of your package holiday
provided by us and these website terms and conditions do not apply. For any
Local Event your contract will be with the supplier of that Local Event and not
with us. We are not responsible for the provision of the Local Event or for
anything that happens during the course of its provision by the supplier. Please
note that this position also includes all hazardous activities.
(7) The services and facilities included in your holiday will be deemed to be
provided with reasonable skill and care if they comply with any local regulations
which apply, or, if there are no applicable local regulations, if they are reasonable
when compared to the local standards in practice.
16. Data protection/privacy
In order to process your booking and meet your requirements, we must pass your
personal details on to the relevant suppliers of your travel arrangements. We
would also like to hold your information (including any email address), where
collected by us, for our own and Acropol Travel Turizm ve Ltd. Sti. future marketing purposes (for
example, to inform you of promotional/competition offers or to send you our
brochure). If you do not wish to receive such approaches in future, please inform
us as soon as possible. For full details of our data protection and privacy policy,
and an explanation of how your personal details will be used by us, please refer
to our privacy policy
17. Special requests and medical problems
If you wish to make a special request, you must do so at the time of booking. We
will try to pass any reasonable requests on to the relevant supplier but we cannot
guarantee that requests will be met. The fact that a special request has been
noted on your confirmation invoice or any other documentation or that it has
been passed on to the supplier is not confirmation that the request will be met.
Failure to meet any special request will not be a breach of contract on our part
unless the request has been specifically confirmed.
We are happy to advise and assist you in choosing a suitable holiday. As some of
the accommodation and resorts featured may lack even the simplest facilities,
such as ramps for wheelchairs, lifts etc, it is important that, when booking, you
advise us of any disabilities and special requirements to make sure the holiday
meets your specific needs. If we reasonably feel unable to properly accommodate
the particular needs of the person(s) concerned, we will not confirm the booking
or, if full details are not given at the time of booking, cancel when we become
aware of these details.
Website Conditions
The information data and material (“Information”) contained in this web site
(“Web Site”) has been prepared solely for the purpose of providing information
about Neopolis Travel (“Turkey Istanbul Tour”), its subsidiaries and partners and the services that
they offer. We try to ensure that information contained on this
Web site is accurate and up to date. However, you should always verify the
information before acting on it, by calling our representatives. All holidays sold by
Turkey Istanbul Tour are sold subject to our booking conditions, which should be read
before making an online booking.
1. Content and Subscriber Submissions
1.1 The contents of the Web Site are intended for your personal non-commercial
use. All materials published on this Web Site (including, but not limited to articles,
features, photographs, images, illustrations, audio clips and video clips, also
known as the “Content”) are protected by copyright, trademarks or other
intellectual property rights and are owned or controlled by Turkey Istanbul Tour, or the party
credited as the provider of the Content. You shall abide by all additional
copyright notices, information, or restrictions contained in any Content accessed
through this Web Site.
1.2 This Web Site and its Contents are protected by copyright pursuant to Turkish
and international copyright laws. You may not modify, publish, transmit,
participate in the transfer or sale of, reproduce (except as provided in
Section 1.3 of these Terms and Conditions), create new works from, distribute,
perform, display or in any way exploit, any of the Content of this Web Site
(including software) in whole or in part.
1.3 You may however download or copy the Content and other downloadable
items displayed on the Web Site subject to the following conditions:
1.3.1 The material may only be used for your personal non-commercial purposes.
Copying or storing of any Content for other than personal use is expressly
prohibited without prior written permission from Turkey Istanbul Tour or the copyright
holder identified in the copyright notice contained in the Contents;
1.3.2 All copies must maintain copyright and other intellectual property notices
contained in the original material;
1.3.3 The products, technologies or processes illustrated or described in this Web
Site may be the subject of other intellectual property rights reserved by Turkey Istanbul Tour
or by other third parties. No licence is granted in respect of those intellectual
property rights; and
1.3.4 Images, trademarks and brands displayed on this Web Site are protected by
copyright and other intellectual property laws and may not be reproduced or
appropriated in any manner without the written permission of their respective
owner(s).
2. Access and Availability of Service and Links
This Web Site contains links to other related World Wide Web Internet sites,
resources and sponsors of this Web Site. Since Turkey Istanbul Tour is not responsible for
the availability of these outside resources, or their contents, you should direct any
concerns regarding any external link to the site administrator or Webmaster of
such site.
3. Software Licences
You shall have no rights to the proprietary software and related documentation,
or any enhancements or modifications thereto, provided to you in order to access
this Web Site (“Access Software”). You may not sub-licence, assign or transfer
any licences granted by Turkey Istanbul Tour, and any attempt at such sub-licence,
assignment or transfer shall be null and void. You may make one copy of such
software for archival purposes only. You may not otherwise copy, distribute,
modify, reverse engineer, or create derivative works from Access Software.
4. Conditions of Carriage
The carriage of passengers, baggage and cargo by air is subject to the Conditions
of Carriage and regulations of the carrier concerned.
5. Changes to Terms and Conditions
Neopolis Travel may from time to time change, alter, adapt, add or remove portions of
these Terms and Conditions but if it does so it will post any such changes on this
Web Site.
6. Changes to Web Site
Neopolis Travel may also change, suspend or discontinue any aspect of the Web Site,
including the availability of any features, information, database or content or
restrict your access to parts or all of the Web Site without notice or liability.
7. No Warranties
This publication is provided “as is” without any warranty (either express or
implied) or implied term of any kind, including but not limited to any implied
warranties or implied terms of satisfactory quality, fitness for a particular purpose
or non-infringement. All such implied terms and warranties are hereby excluded.
8. Liability for Losses
By accessing this Web Site, you agree that Turkey Istanbul Tour will not be liable for any
direct, indirect or consequential loss arising from the use of the information and
material contained in this Web Site or from your access of other material on the
internet via web links from this Web Site.
9. No Offer to Sell
Nothing in this Web Site shall constitute an offer to sell any securities and must
not be relied upon in relation to any investment dealings.
10. Exclusions
The exclusions and limitations contained in these Terms and Conditions apply
only to the extent permitted by law.